Spreadsheets & e-mail are a thing of the past

Manage business process operational excellence the P.R.E.S.T.O. way

London-based TOPP Tactical Intelligence Ltd in collaboration with Cerulean Infotech is pleased to announce the release of P.R.E.S.T.O., the cloud-based operational excellence business management enterprise solution offering functionality and discipline in the end-to-end management of continuous improvement activity regarding business process optimisation. For a mere 4 hours of monthly dedication, the solution offers a wide array of benefits offered to the organisational support strategy of IT, Human Resources, Risk & Compliance and Business Operations, through its business algorithm which installs a sense of ownership, sense of urgency, and a sense of purpose at all levels of the organisation ensuring that opportunities from best practice awareness and cross-departmental collaboration are made top priority.


Furthermore, as a performance management solution, business leaders have deep visibility into the operational challenges regarding knowledge gaps & process wastes impeding forward progress allowing for the acceleration of tactical decision making while facilitating a crisper articulation of the top-down corporate strategy into measurable business objectives at the subject matter expert level. In doing so, the organisation will enjoy a steady ongoing flow of business opportunity identification, cost-benefits analysis, and constant solution implementation at all levels of the organisational hierarchy allowing for successes to be celebrated and communicated in real time along with individual performance evaluation giving managers the opportunity to do away with the less-than-effective annual performance evaluation.

What led to the making of PRESTO?

P.R.E.S.T.O.'s original prototype was first launched as a stand-alone tool by a group of Italian business professionals in collaboration with a local university within a large US-based multinational financial organisation who had acquired the complete back-office depository bank servicing arm of an Italian industry leader providing services in mass volumes to Italian institutional and private portfolio managers and investors. The opportunity to build PRESTO presented itself during the restructuring phase of the two organisations when the vast differences between their managerial cultures, operational know-how, language barriers and their business operating models indicated a strong need to utilise Lean methodologies to measure and benchmark business processes, standardise best practices and its terminology, become more transparent and communicate change more effectively.

During the course of the testing in Italy, in addition to the overwhelmingly positive feedback coming from the operations senior management team, P.R.E.S.T.O. was also highly praised by senior level personnel in Human Resources, Training, Risk & Compliance, IT, as well as Operational Excellence supporting teams who profited from the Risk & Control Self-Assessment module when assembling a SWOT team to provide an urgently requested remediation plan to put at ease a weary client who had recently experienced a large financial loss due to a set of weak operational controls. Upon completion of the pilot, P.R.E.S.T.O. was quoted by the local director of Human Resources to be an instrument offering ample 'operational playing space' and visibility to business operations support teams (e.g. Human Resources, Risk, etc.) stating further that P.R.E.S.T.O. is a revolutionised 'way-ahead' into the management of the technical, professional, and leadership growth strategy of the organisation while guaranteeing enriched precision and clarity in the bottom-up assignment, communication, and performance measurement of the core business objectives prioritised by the Senior Team.

Some of the features

  • Value stream mapping & SIPOC
  • Critical to quality (CTQ) voice of the customer assessment
  • KPI monitoring and effectiveness analysis
  • Operational readiness (support documentation management & history tracking)
  • RCSA Risk & controls self-assessment
  • EASI (eliminate, automate, standardise, improve) cost-benefits analytics
  • Issue tracking and impact analysis
  • ISO 9001e certification tracking & reporting
  • Lean Six Sigma waste identification & impact analysis
  • 5-Why root cause analysis
  • Client cost of doing business (per client) special service manager
  • IT bug & enhancement cost benefit analysis
  • Process & cycle time measurement & benchmarking
  • Real time performance measurement & tracking
  • Lean Six Sigma skills matrix
  • Talent differentiators skill assessment
  • RACI sense-of-ownership reporting
  • Merit badge 'gamification-style' awards to celebrate success in real time
  • Continuous improvement initiative lifecycle tracking & managerial reporting
  • Sense of urgency lean six sigma / Kaizen business algorithm
  • Low hanging fruit elimination accelerator
  • Easy-to-use IT functional touch point model mapping
  • Super filter capabilities
  • Best practice awareness news feed
  • Current to target state implementation Kanban project management board
  • RACI roles and responsibilities sense-of-ownership reporting


What distinguishes PRESTO from the other continuous improvement applications available in the market is the way in which it marries the management of the organisation's business operating model including its IT support strategy and its business processes to the individual growth plans of the organisation's most valuable resource: its staff. Since its launch, PRESTO has proven to be an optimal cloud-based business solution in the identification, analysis, and implementation of the process improvement opportunities available while offering a real-time communication means to celebrate success, capture lessons learned, and promote an ongoing best practice culture which pro actively eliminates waste and maximises individual performance.


TOPP Tactical Intelligence Ltd (previously TOPP Tactical Intelligence Srls) was founded by a group of individuals who had launched their careers predominately within large corporate structures and understand by first-hand experience how an organisation with a well-defined IT strategy calibrated to the pulse of its workforce offers harmonious, reciprocated benefits to the employees, their management team, and ultimately to the shareholders of the company.

Since being founded in Italy in 2015, TOPP TI has relocated its headquarters to London and grown significantly both in partners as well as its client base. Recently, TOPP TI and has been asked to assist in the setting up of the recently established Italian Chapter of the Operational Excellence Society bringing to the team industry experience in business process management and has been invited to promote PRESTO as an operational excellence performance enhancement business solution at this year's Human Centered Operational Excellence Global Summit taking place this April in Amsterdam.

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Please follow us on LinkedIn or visit us at www.toppti.com to contact us or to learn more about our team, our products and our services. For specific queries, e-mail us at info@toppti.com